Highlights of our planned customer experience are presented in the following topics.
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8.1 Loyalty Product/Service Offerings
- We are known as industry experts.
- We are a trusted source for quality information and sheet music.
- We will offer direct and personal answers to relevant questions through our Expert Advice section of the website.
- We send all existing clients and opt-in email newsletter subscribers product and partnership discount coupons.
8.2 WOW Process
Our WOW Process is split into two pieces, as we are providers of a valuable free resource, and we sell incredibly useful sheet music.
- Continuing to offer high-quality free content provides a valuable resource to musical individuals and the amateur music communities.
- Helping individuals to learn and perform new music by using our sheet music boosts their own confidence and increases their chances of success.
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